reports, among others)
• Daily update of the WFM reports (accuracy in the intraday forecast, incident
QUALIFICATIONS 2 year of hands-on experience in WFM in a call center inbound voice process 1 year of Genesys or any other WFM platform. QUALIFICATIONS 2 year of hands-on experience in WFM in a call center inbound following tools - eWFM (ASPECT), Genesys or any other WFM platform.
QUALIFICATIONS 2 year of hands-on experience in WFM in a call center inbound voice process 1 year of Genesys or any other WFM platform. QUALIFICATIONS 2 year of hands-on experience in WFM in a call center inbound following tools - eWFM (ASPECT), Genesys or any other WFM platform.
shape data, and create custom reports. Knowledge on WFM systems such as eWFM, Verint/BluePumpkin, IEX, CMS shape data, and create custom reports. Knowledge on WFM systems such as eWFM, Verint/BluePumpkin, IEX, CMS
shape data, and create custom reports. Knowledge on WFM systems such as eWFM, Verint/BluePumpkin, IEX, CMS shape data, and create custom reports. Knowledge on WFM systems such as eWFM, Verint/BluePumpkin, IEX, CMS
forecast and analysis data produced by the APM and/or WFM against budget monthly/ annual figures to drive learning