qualification preferable (Sales, HR, Project Management). Xhosa and English speaking. 3 years call center Organize and facilitate team meetings. Performance management and conduct performance reviews. Call evaluations QA investigations and feedback to agents and Manager – including communication to training department training when necessary. Leads verification, management and generation. All agents to be coached – but documents and coaching documents to be approved by management. Reports to be used: Daily scorecard – look at
qualification preferable (Sales, HR, Project Management). Xhosa and English speaking. 3 years call center Organize and facilitate team meetings. Performance management and conduct performance reviews. Call evaluations QA investigations and feedback to agents and Manager – including communication to training department training when necessary. Leads verification, management and generation. All agents to be coached – but documents and coaching documents to be approved by management. Reports to be used: Daily scorecard – look at
Compliance Officer (required). Compliance or risk management qualification or designation (advantageous). Knowledge and understanding of compliance risk management principles (required). Knowledge and understanding implementing, and maintaining a regulatory compliance management framework and function within the business in in accordance with the overall risk management framework and group and license holder requirements. Creation compliance risk management plans and the monitoring of compliance in terms thereof. Management of compliance
Compliance Officer (required). Compliance or risk management qualification or designation (advantageous). Knowledge and understanding of compliance risk management principles (required). Knowledge and understanding implementing, and maintaining a regulatory compliance management framework and function within the business in in accordance with the overall risk management framework and group and license holder requirements. Creation compliance risk management plans and the monitoring of compliance in terms thereof. Management of compliance
production standards. Effectively apply change management as per defined process Analyse and define improvement current process. Operational support daily. Change management. Kindly be advised that should you not receive