Requirements: Tertiary qualification preferable (Sales, HR, Project Management). Xhosa and English speaking absenteeism, productivity, sales results and coaching sessions conducted. Ensure all agents compliance to the disciplinary code and procedures. Supervise and monitor agents within your team. Motivate and inspire team members up coaching. QA investigations and feedback to agents and Manager – including communication to training referring agents for training when necessary. Leads verification, management and generation. All agents to be
Requirements: Tertiary qualification preferable (Sales, HR, Project Management). Xhosa and English speaking absenteeism, productivity, sales results and coaching sessions conducted. Ensure all agents compliance to the disciplinary code and procedures. Supervise and monitor agents within your team. Motivate and inspire team members up coaching. QA investigations and feedback to agents and Manager – including communication to training referring agents for training when necessary. Leads verification, management and generation. All agents to be