manage intra-day staffing and service level. Provide timely, accurate reports on intra-day performance. Monitor number of agents at the proper time based on recent/historical capacity drivers Ensures that pre-planned activities scenarios and provide overtime requirements/voluntary time off to ensure efficient and effective staffing Ensures deviations Optimizes the schedules and makes real-time adjustments on breaks and lunches based on the actual manage intra-day staffing and service level. Provide timely, accurate reports on intra-day performance. Monitor
manage intra-day staffing and service level. Provide timely, accurate reports on intra-day performance. Monitor number of agents at the proper time based on recent/historical capacity drivers Ensures that pre-planned activities scenarios and provide overtime requirements/voluntary time off to ensure efficient and effective staffing Ensures deviations Optimizes the schedules and makes real-time adjustments on breaks and lunches based on the actual manage intra-day staffing and service level. Provide timely, accurate reports on intra-day performance. Monitor
Align to the business strategy Government Grants Timely and accurate submission to the DTIC (Quarterly Equity Work closely with the EE Manager to ensure timely submission (annual) Support action from the quarterly Legislative and internal compliance with BBBEE Act and Codes, including BEE Scorecard Monitor transformation Align to the business strategy Government Grants Timely and accurate submission to the DTIC (Quarterly Equity Work closely with the EE Manager to ensure timely submission (annual) Support action from the quarterly
Align to the business strategy Government Grants Timely and accurate submission to the DTIC (Quarterly Equity Work closely with the EE Manager to ensure timely submission (annual) Support action from the quarterly Legislative and internal compliance with BBBEE Act and Codes, including BEE Scorecard Monitor transformation Align to the business strategy Government Grants Timely and accurate submission to the DTIC (Quarterly Equity Work closely with the EE Manager to ensure timely submission (annual) Support action from the quarterly
Assist Handling and Good at problem solving • Full time productivity as and when required • Perform Daily/Weekly Assist Handling and Good at problem solving • Full time productivity as and when required • Perform Daily/Weekly
Assist Handling and Good at problem solving • Full time productivity as and when required • Perform Daily/Weekly Assist Handling and Good at problem solving • Full time productivity as and when required • Perform Daily/Weekly
environment. Ability to make sound judgments based on available information. Excellent written and oral communication environment. Ability to make sound judgments based on available information. Excellent written and oral communication
environment. Ability to make sound judgments based on available information. Excellent written and oral communication environment. Ability to make sound judgments based on available information. Excellent written and oral communication
environment. Ability to make sound judgments based on available information. Excellent written and oral communication environment. Ability to make sound judgments based on available information. Excellent written and oral communication
environment. Ability to make sound judgments based on available information. Excellent written and oral communication environment. Ability to make sound judgments based on available information. Excellent written and oral communication