appropriate number of agents at the proper time based on recent/historical capacity drivers Ensures that communicated effectively Adjust the schedules accordingly based on the actual scenarios and provide overtime re makes real-time adjustments on breaks and lunches based on the actual staffing Executes skill change and appropriate number of agents at the proper time based on recent/historical capacity drivers Ensures that communicated effectively Adjust the schedules accordingly based on the actual scenarios and provide overtime re
appropriate number of agents at the proper time based on recent/historical capacity drivers Ensures that communicated effectively Adjust the schedules accordingly based on the actual scenarios and provide overtime re makes real-time adjustments on breaks and lunches based on the actual staffing Executes skill change and appropriate number of agents at the proper time based on recent/historical capacity drivers Ensures that communicated effectively Adjust the schedules accordingly based on the actual scenarios and provide overtime re