adhered to. This includes ensuring that the service provided to internal stakeholders and external clients Identify training requirements • Manage and improve the overall customer experience • Provide optimal Contain and improve cost effectiveness of functions provided • Implementation of agreed initiatives to improve improve operational efficiency and customer experience • Insure that the various SLAs are adhered to and reporting on service failures and errors • Ensure training and development of staff • Contribute to the various
adhered to. This includes ensuring that the service provided to internal stakeholders and external clients Identify training requirements • Manage and improve the overall customer experience • Provide optimal Contain and improve cost effectiveness of functions provided • Implementation of agreed initiatives to improve improve operational efficiency and customer experience • Insure that the various SLAs are adhered to and reporting on service failures and errors • Ensure training and development of staff • Contribute to the various