conserved •Coach •Quality Assure policies conserved •Quality Assure Calls •Quality Assure cases prepped for for ECBU •ECBU training •Train the ECBU team on all aspects of ECBU •Identify reporting needed •Identify
conserved •Coach •Quality Assure policies conserved •Quality Assure Calls •Quality Assure cases prepped for for ECBU •ECBU training •Train the ECBU team on all aspects of ECBU •Identify reporting needed •Identify
resource and capacity planning methodology • Identify training requirements • Manage and improve the overall agreed quality standards, set targets to facilitate continuous improvement of both SLA and quality standards reporting on service failures and errors • Ensure training and development of staff • Contribute to the various Excellent verbal and written communication skills • Quality driven • Ability to pay attention to detail as
resource and capacity planning methodology • Identify training requirements • Manage and improve the overall agreed quality standards, set targets to facilitate continuous improvement of both SLA and quality standards reporting on service failures and errors • Ensure training and development of staff • Contribute to the various Excellent verbal and written communication skills • Quality driven • Ability to pay attention to detail as