EXPERIENCE IN THE FINANCIAL SERVICES SECTOR AND NEW BUSINESS IS ESSENTIAL Manage new business team and actioned and SLA's adhered to. Ensuring that the service provided to internal stakeholders and external ensure capacity for continued task execution and service delivery and being accountable for all activities team of 15 Consultants Monitoring workflow and service levels Manage escalated queries process and ensure resource and capacity planning methodology Identify training requirements Manage and improve the overall customer