EXPERIENCE IN THE FINANCIAL SERVICES SECTOR AND NEW BUSINESS IS ESSENTIAL Manage new business team and actioned and SLA's adhered to. Ensuring that the service provided to internal stakeholders and external ensure capacity for continued task execution and service delivery and being accountable for all activities team of 15 Consultants Monitoring workflow and service levels Manage escalated queries process and ensure training requirements Manage and improve the overall customer experience Provide optimal staff capacity with
and reconcile monthly Match payments received to customer invoices where applicable Match payments made
and reconcile monthly Match payments received to customer invoices where applicable Match payments made