telecommunications industry is hiring for a Call Centre Supervisor for a limited 3-6 month contract with Responsible for the performance and output of the Service Centre Consultants to drive operational service delivery Ensure staff understands and comply with all call centre objectives, performance standards and policies Act. Daily stand-up's with team members to review calls for the previous day (period), share learnings, process. Review data quality and data completeness of calls and activities performed by the team. Maintain and
in the handling of enquiries and applications Customer Focus Stakeholder Management • To effectively Investment/Portfolio Management • Stakeholder Management and customer focus• Planning and organising• Report writing
Funds. Customer Focus Stakeholder Management Client relationship management Ensuring that customer complaints