in the handling of enquiries and applications Customer Focus Stakeholder Management • To effectively enhance the levels of service and communication to ensure the provision of client service excellence. Learning Investment/Portfolio Management • Stakeholder Management and customer focus• Planning and organising• Report writing
Funds. Customer Focus Stakeholder Management Client relationship management Ensuring that customer complaints Post-Investment teams to ensure alignment in client service and stakeholder management. Company's representation management. Knowledge of company products and services. Good networks within sector in both private and
performance and output of the Service Centre Consultants to drive operational service delivery. The candidate achieve set benchmarks (e.g. call answer ratio, service level ratio, average hold time). Report daily, against SLA. Provide failover support to outsource service team for business continuation purposes. Ongoing to client/organizational objectives within the Service Centre for the specific team being led. Participate Year Diploma or Equivalent Experience 5-8 Years Service Centre Team Leader Experience Knowledge of People