advantage. • 7 years working experience in a large call centre at a debt collection company or financial services • 5 years proven experience as Collections Call Centre Manager or in a similar role. • Sound understanding daily operational functions of the collection call centres of the company and collaborate closely with to the COO as and when required. • Ensure all call centre performance targets are met by empowering, motivating planning & managing the daily running of the call centre operations. • Meeting performance targets for
a target driven Loans Call Centre Manager to manage and develop the call centre into a competitive business responsible for the effective management of the call centre (telephonic and online) to ensure loan targets to develop the unit. Key Result Areas Ensure Call Centre meets/exceeds loan out and loan In targets Management Contribute to and manage marketing initiatives at call centre level Compliance with rules and regulations (financial maintained/updated records Regular and accurate reporting on call centre results and performance Maintaining and improving
allocations on the shared bank accounts and Insurer bank accounts Manage Ops bank account reconciliations Pastel Manage all unallocated transactions on all bank accounts Manage disputed items process (including distribute bank account confirmation letters Regularly and consistent follow-up with the Bank and Insurers
allocations on the shared bank accounts and Insurer bank accounts Manage Ops bank account reconciliations Pastel Manage all unallocated transactions on all bank accounts Manage disputed items process (including distribute bank account confirmation letters Regularly and consistent follow-up with the Bank and Insurers
and effective manner with strict adherence to the Bank's policies and procedures MAIN FUNCTIONS OF THE JOB non-FICA compliant customers and sureties on the bank's system Updating of existing CIF information on transactions. Creation of all finance facilities on core banking system for new, increase, decrease and modification information on the Bank's document management system Creation of drawdown on core banking system for finance when required Pay-out Finalizing drawdown on core banking system and submission to Credit Administration
and effective manner with strict adherence to the Bank's policies and procedures MAIN FUNCTIONS OF THE JOB non-FICA compliant customers and sureties on the bank's system Updating of existing CIF information on transactions. Creation of all finance facilities on core banking system for new, increase, decrease and modification information on the Bank's document management system Creation of drawdown on core banking system for finance when required Pay-out Finalizing drawdown on core banking system and submission to Credit Administration
essential Experience in managing debtors within a call centre environment. Job description: Duties will include
of all bank accounts and relevant bank reconciliations. Loading of bank payments on the bank and submitting Ensuring that all payments are released from the bank accounts on time and pulling the necessary payment
limited to): Cash Books & Banking Ensure daily processing of all bank transactions are processed in Prepare bank recon for bank accounts. Maintain share drive folders with monthly statements and bank recons recons. Assist with bank administration. Download of mixed payment report in line with IPP monthly deadlines online banking platforms across all entities. Loading of beneficiaries onto the online banking platforms necessary application forms or notifications to the bank for any changes including additional cards, cancellation
to)*:
Cash Books & Banking