advantage. • 7 years working experience in a large call centre at a debt collection company or financial services. • 5 years proven experience as Collections Call Centre Manager or in a similar role. • Sound understanding the daily operational functions of the collection call centres of the company and collaborate closely with reports to the COO as and when required. • Ensure all call centre performance targets are met by empowering planning & managing the daily running of the call centre operations. • Meeting performance targets
the telecommunications industry is hiring for a Call Centre Supervisor for a limited 3-6 month contract for a specific client across 2 different desks (inbound and outbound) Overall focus on team morale and necessary. Ensure staff understands and comply with all call centre objectives, performance standards and policies Act. Daily stand-up's with team members to review calls for the previous day (period), share learnings, process. Review data quality and data completeness of calls and activities performed by the team. Maintain and
customer service skills to fill the role of Jnr-Snr Call Centre Support. Your core role will entail providing
cutting-edge ISP in Joburg seeks a highly ambitious Call Centre Manager with strong intuition and leadership Applicants must have 2-3 years prior experience as a Call Centre Manager in an ISP environment. While we would
the telecommunications industry is hiring for a Call Centre Supervisor for a limited 3-6 month contract for a specific client across 2 different desks (inbound and outbound).
You will be responsible for responding to inbound queries via voice and email correspondence. Handling
Experience
- Working in insurance / call center, BPO operation
- Working in tech, SAAS or
marketplace startup
- Working in insurance / call center, BPO operations
possible Processing of instructions Manage all inbound calls from providers, broker and our administration
possible Processing of instructions Manage all inbound calls from providers, broker and our administration
their diverse team.
Your role will be centered on the full financial function, compilation and