We are urgently seeking experienced Collections Agents. This is a full-time on-site role located in Umhlanga for an Experienced Debt Collection Agent . As a Debt Collection Agent, you will need to be assertive and maintaining high standards of professionalism and customer service. Duties may also include querying accounts Qualification Proven experience as a Debt Collection Agent Knowledge of legal guidelines for debt collection Ability to negotiate tactfully and effectively with customers at all levels Good organizational and critical
Job Title: Commercial Agents: Face to Face Distribution Durban & Eastern Cape Reporting to: Regional facilitate this model the positions of Commercial Agents (Face to Face) have emerged. The incumbent of this management • High level performance The Commercial Agent: Face to Face Distribution must align themselves prospect for new clients through networking, Cold calling and door – door canvasing for new business • Effective levels of trust Reporting Lines: The Commercial Agent: Face to Face Distribution will report directly
lead process meetings / calls. In addition to call service levels, customer satisfaction and accuracy accuracy and quality on calls will be key metrics to be focused on. Attrition management will be a prime deliverable lead process meetings / calls. In addition to call service levels, customer satisfaction and accuracy accuracy and quality on calls will be key metrics to be focused on. Attrition management will be a prime deliverable
lead process meetings / calls. In addition to call service levels, customer satisfaction and accuracy accuracy and quality on calls will be key metrics to be focused on. Attrition management will be a prime deliverable lead process meetings / calls. In addition to call service levels, customer satisfaction and accuracy accuracy and quality on calls will be key metrics to be focused on. Attrition management will be a prime deliverable
excellence when interacting with clients, sales agents, and colleagues over the phone. Update the underwriting with decisions made and inform the relevant sales agent accordingly. Ensure all daily underwriting administrative management. Identify additional training needs for sales agents related to the Asset Life credit protection product
quality and efficient professional end-to-end customer services and related processes. Maintain and enhance legislation. This will include the checking of Client Care documents, suitability letters and business submissions submissions for final submission. Updating Client Care documents and business documents to required standards
correctly.
Duties & Responsibilities Attend to incoming calls and communicate with clients as needed Attend to
quality and efficient professional end-to-end customer services and related processes. Maintain and enhance legislation. This will include the checking of Client Care documents, suitability letters and business submissions submissions for final submission. Updating Client Care documents and business documents to required standards
quality and efficient professional end-to-end customer services and related processes. Maintain and enhance legislation. This will include the checking of Client Care documents, suitability letters and business submissions submissions for final submission. Updating Client Care documents and business documents to required standards