prioritising customer-centric solutions and aiming to set higher standards in service and societal impact As a Customer Success Lead you will play a pivotal role focused on ensuring exceptional customer service requires handling customer interactions, managing financial transactions, and leading the customer success team commitment to fostering a culture of customer excellence. What you'll do Customer success leadership (40%) Team Team leadership: lead and mentor the customer success team, fostering a culture of continuous improvement
determine and analyse costs at both activity and customer levels Segmenting these costs to other areas/business
include achieving targets, delivering excellent customer service, maintaining a motivated workforce, improving experience, with at least 3 years in a financial services environment It is essential to have established and target-driven Strong leadership abilities Customer-focused Excellent communication skills Effective
include achieving targets, delivering excellent customer service, maintaining a motivated workforce, improving experience, with at least 3 years in a financial services environment It is essential to have established and target-driven Strong leadership abilities Customer-focused Excellent communication skills Effective
the role is to assist with timely, accurate and customer-focused execution of first line vendor support completed on time, accurately and within defined Service Level Agreement(SLA) Minimum 2 years experience Payable, Procure to Pay, Supply Chain or a Shared Services Environment. Working knowledge of the procure Payable, Procure to Pay, Supply Chain or a Shared Services Environment. • Working knowledge of the procure
group by providing the full spectrum of financial services
Review and interpret monthly management
determining productivity, quality, and customer-service strategies
Review and sign off journals
Management of customer and supplier master
Responsible for compilation
skills to communicate with internal and external customers
Salary - R80 - R90 000pm CTC
Transactional management role in the banking or financial services industry of which 2-3 years experience at a specialist products, services, and operational processes, including cash management, payments and treasury services
enquiries and applications
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Customer Focus Stakeholder Management
•
the levels of service and communication to   ensure the provision of client service excellence.
ManagementÂ
• Stakeholder Management and customer focus
• Planning and organising
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effective collection of outstanding debt through customer interaction. This will include contacting debtors requests for invoices and statements, explaining customer credit limits and many other tasks. View our other prompt payment Receiving remittance advices from customers and allocating them appropriately Processing all to the account on a weekly basis Ensuring that customers receive automatically sent statements Preparing Preparing and verifying all rebate deductions from customer payments and transferring them to a rebate account
performance and output of the Service Centre Consultants to drive operational service delivery. The candidate achieve set benchmarks (e.g. call answer ratio, service level ratio, average hold time). Report daily, against SLA. Provide failover support to outsource service team for business continuation purposes. Ongoing to client/organizational objectives within the Service Centre for the specific team being led. Participate Year Diploma or Equivalent Experience 5-8 Years Service Centre Team Leader Experience Knowledge of People