Reference: HC003109-Carol-2 Call Centre Agent (Insurance Industry) Retail Investments Service and Operations Operations (RISO) Role Purpose As a Call Centre Agent - Service Specialist within our RISO Service Centre complex product related queries. As a Call Centre Agent - Service Specialist, you will be expected to perform role in one of these channels, but all Call Centre Agents -Service Specialists are appointed to perform work Dual-screen navigation and typing skills at an advanced level. - Microsoft Office suite (Excel, Word,
Reference: HC003109-Carol-2 Call Centre Agent (Insurance Industry) Retail Investments Service and Operations Operations (RISO) Role Purpose As a Call Centre Agent - Service Specialist within our RISO Service Centre complex product related queries. As a Call Centre Agent - Service Specialist, you will be expected to perform role in one of these channels, but all Call Centre Agents -Service Specialists are appointed to perform work Dual-screen navigation and typing skills at an advanced level. - Microsoft Office suite (Excel, Word,
linked to GRN's where applicable. Prepare clearing agent invoice packs in line with SOP's. Sourcing and checking dealing with the financial aspects of clearing agents and shipping lines advantageous. Experience in ledger on an accounting system. Intermediate to advanced excel skills. Experience working on accounting
• Creditors Reconciliation experience • Accpac Windows experience would be advantageous • Intermediate
coverage of claims. Communicate with policyholders, agents, and third parties to gather additional information package. Opportunities for career growth and advancement within the company. Supportive and collaborative
coverage of claims. Communicate with policyholders, agents, and third parties to gather additional information package. Opportunities for career growth and advancement within the company. Supportive and collaborative
obtaining customs documentation, either from our file server or DSV.
obtaining customs documentation, either from our file server or DSV. Ad-Hoc queries.
Pull cost allocations for each site and save on server Balance for all sites per week per schedule Make
Pull cost allocations for each site and save on server Balance for all sites per week per schedule Make