Reference: HC003109-Carol-2 Call Centre Agent (Insurance Industry) Retail Investments Service and Operations Role Purpose As a Call Centre Agent - Service Specialist within our RISO Service Centre, you will be one quality, during every interaction, showing that we care and that to us investing is personal. Your role resolving complex product related queries. As a Call Centre Agent - Service Specialist, you will be expected our servicing channels, currently being telephone calls, emails, digital portal and manual instruction processing
telecommunications industry is hiring for a Call Centre Supervisor for a limited 3-6 month contract with Responsible for the performance and output of the Service Centre Consultants to drive operational service delivery Ensure staff understands and comply with all call centre objectives, performance standards and policies Act. Daily stand-up's with team members to review calls for the previous day (period), share learnings, process. Review data quality and data completeness of calls and activities performed by the team. Maintain and
reporting. Prepare monthly management accounts and cost centre
reports (Actual vs. Budget) and distribute
variances
? Delivery Team expense and cost centre allocation and purchase order approval management
verify accuracy, specifications and budget cost centre Compare suppliers' invoices with bids/ quotes against
verify accuracy, specifications and budget cost centre Compare suppliers' invoices with bids/ quotes against
Authorisation of new sale order, and invoices; Customer reconcilliation; Agree the payment plans; Issuing Issuing of statements, invoices, and POS's to customers; Set anf monitor credit references and checks; Matric;
The individual will perform daily reviews of customer transactions flagged for non-compliance based alerts/client transactions triggered by the client's custom Legal and Compliance tool against the benchmark compliance/non-compliance Escalate non-compliance in the client's custom-built system Achieve individual daily volume and Ability to investigate & solve queries from customers with internal stakeholders Ability to prioritize
The individual will perform daily reviews of customer transactions flagged for non-compliance based alerts/client transactions triggered by the client's custom Legal and Compliance tool against the benchmark compliance/non-compliance Escalate non-compliance in the client's custom-built system Achieve individual daily volume and Ability to investigate & solve queries from customers with internal stakeholders Ability to prioritize
assigned customers and send to Customers on time. Maintain the payment schedule of assigned customers and and ensure that payment is made on time by the customers. Review creditors reconciliations & creditors
assigned customers and send to Customers on time. Maintain the payment schedule of assigned customers and and ensure that payment is made on time by the customers. Review creditors reconciliations & creditors