telecommunications industry is hiring for a Call Centre Supervisor for a limited 3-6 month contract with Responsible for the performance and output of the Service Centre Consultants to drive operational service delivery Ensure staff understands and comply with all call centre objectives, performance standards and policies Act. Daily stand-up's with team members to review calls for the previous day (period), share learnings, process. Review data quality and data completeness of calls and activities performed by the team. Maintain and
telecommunications industry is hiring for a Call Centre Supervisor for a limited 3-6 month contract with for the performance and output of the Service Centre Consultants to drive operational service delivery Equivalent Experience
Reference: HC003109-Carol-2 Call Centre Agent (Insurance Industry) Retail Investments Service and Operations Role Purpose As a Call Centre Agent - Service Specialist within our RISO Service Centre, you will be one resolving complex product related queries. As a Call Centre Agent - Service Specialist, you will be expected our servicing channels, currently being telephone calls, emails, digital portal and manual instruction processing primary role in one of these channels, but all Call Centre Agents -Service Specialists are appointed to
Reference: HC003109-Carol-2 Call Centre Agent (Insurance Industry) Retail Investments Service and Operations Role Purpose As a Call Centre Agent - Service Specialist within our RISO Service Centre, you will be one resolving complex product related queries. As a Call Centre Agent - Service Specialist, you will be expected our servicing channels, currently being telephone calls, emails, digital portal and manual instruction processing primary role in one of these channels, but all Call Centre Agents -Service Specialists are appointed to
to the FIC Conduct investigations and file STRs/SARS to FIC on the goAML platform Review and recommend monthly and quarterly reports to management on STR/SARS filed, high risk accounts, frozen accounts and the
on payroll
and liabilities schedules where applicable. Handle SARS reviews and queries (requests to upload supporting Prepare and submit Objections and/or appeals to SARS when necessary; monitor the status of the disputes certificates on Easyfile and submit declarations to SARS. Completed a BCom Financial Degree that would be
is a forward-thinking company specialising in call centre services across various sectors, including FinTech
reports (weekly, monthly, and yearly) Undertake SARS related activities which include but are not limited matters to ensure they are always compliant with SARS Preparing and submitting VAT 201 returns Monitor
reports (weekly, monthly, and yearly) Undertake SARS related activities which include but are not limited matters to ensure they are always compliant with SARS Preparing and submitting VAT 201 returns Monitor