Motivate and manage performance of Senior Ops Managers within the account to ensure delivery of overall targets all costs, including commission expenditure, is within budget. Level of Authority Provides input into experience working at a Senior management level within a Call Centre of a large operation. 3-5 years' managing large teams across multiple campaigns within the outsourced call centre environment. 2-3 years'
deliverables are met. Act as a major point of contact within the firm for the client together with the Partner