recovery strategies. 2. On-the-Job Coaching: Provide one-on-one coaching and support to collections agents
recovery strategies. 2. On-the-Job Coaching: Provide one-on-one coaching and support to collections agents
and implement across teams. Actively engage and coach Senior Ops Managers on operational issues to ensure performance. Assist with workforce planning issues. Coach Senior Ops Managers on workforce issues Sign off expectations of internal and external customers. Coaching Skills: ability to deliver constructive feedback
workload, with a sufficient amount of empowerment and coaching. Provide support, and encouragement and administer
directly with clients as their financial wellness coach, helping them improve their lives by educating and
workload, with a sufficient amount of empowerment and coaching. Provide support, and encouragement and administer