a target driven Loans Call Centre Manager to manage and develop the call centre into a competitive business responsible for the effective management of the call centre (telephonic and online) to ensure loan targets to develop the unit. Key Result Areas Ensure Call Centre meets/exceeds loan out and loan In targets Management Contribute to and manage marketing initiatives at call centre level Compliance with rules and regulations (financial (financial systems and personal conduct) Monitor calls to ensure that dialogue with customers meets the
requirements, Optimising of spend, and ensuring a high quality service is rendered whilst always upholding Clientele's Supervisor 1 x Team Leader 14 x Assessors (Funeral &Hospital Cash Assessors) 2. Key Measurement Factors standards and SLA's. Responsible to ensure that all Assessors are current and up to date with product knowledge
requirements, Optimising of spend, and ensuring a high quality service is rendered whilst always upholding Clientele's Supervisor 1 x Team Leader 14 x Assessors (Funeral &Hospital Cash Assessors) 2. Key Measurement Factors standards and SLA's. Responsible to ensure that all Assessors are current and up to date with product knowledge
obligation in respect of the FICA (Financial Intelligent Centre Act) in order to ensure regulatory compliance of
obligation in respect of the FICA (Financial Intelligent Centre Act) in order to ensure regulatory compliance of
limited to: 1. Operational Support: Support the Centre with general office management tasks including including reception and facilities. Support the Centre with the ordering of stationery / office refreshments for Assistant's Interaction with individuals at the Centre on a day-to-day basis Develop and maintain good
Responsibilities: Operational Support (10%) Support the Centre with general office management tasks including including reception and facilities Support the Centre with the ordering of stationery / office refreshments for Assistants Interaction with individuals at the Centre on a day-to-day basis Develop and maintain good
limited to: 1. Operational Support: Support the Centre with general office management tasks including including reception and facilities. Support the Centre with the ordering of stationery / office refreshments for Assistant's Interaction with individuals at the Centre on a day-to-day basis Develop and maintain good
Responsibilities: Operational Support (10%) Support the Centre with general office management tasks including including reception and facilities Support the Centre with the ordering of stationery / office refreshments for Assistants Interaction with individuals at the Centre on a day-to-day basis Develop and maintain good
Investor Tools. Their proposition is centred on the provision of high quality, independent investment management