for a Collections Training Facilitator. As a Collections Training Facilitator, you will play a key role and other stakeholders to design, develop, and facilitate training sessions that enhance the skills, knowledge performance of our collections team members. 1. Facilitate Training Sessions: Lead engaging and interactive recovery strategies. 2. On-the-Job Coaching: Provide one-on-one coaching and support to collections agents & KNOWLEDGE ● 3-4 years previous training facilitation experience required ● Minimum 3 years' experience
for a Collections Training Facilitator. As a Collections Training Facilitator, you will play a key role and other stakeholders to design, develop, and facilitate training sessions that enhance the skills, knowledge performance of our collections team members. 1. Facilitate Training Sessions: Lead engaging and interactive recovery strategies. 2. On-the-Job Coaching: Provide one-on-one coaching and support to collections agents & KNOWLEDGE ● 3-4 years previous training facilitation experience required ● Minimum 3 years' experience
on absenteeism, productivity, sales results and coaching sessions conducted. Ensure all agents compliance accomplishments and exceptional performance. Organize and facilitate team meetings. Performance management and conduct performance reviews. Call evaluations and follow up coaching. QA investigations and feedback to agents and All agents to be coached – but lower performing agents to be prioritized. All coaching documents must be review. All required disciplinary documents and coaching documents to be approved by management. Reports
on absenteeism, productivity, sales results and coaching sessions conducted. Ensure all agents compliance accomplishments and exceptional performance. Organize and facilitate team meetings. Performance management and conduct performance reviews. Call evaluations and follow up coaching. QA investigations and feedback to agents and All agents to be coached – but lower performing agents to be prioritized. All coaching documents must be review. All required disciplinary documents and coaching documents to be approved by management. Reports
improve all aspects of our clients' businesses. Facilitates communications across business functions and organization, multi-tasking and prioritization skills Coaching and influencing skills Executive presence with with the ability to speak publicly (e.g., facilitation of workshops, training sessions, and large group teams; define deliverable structure and content; facilitate buy-in of proposed solutions from top management Development: Perform the role of counsellor and coach; provide input and guidance into the staffing process;
aspects of our clients’ businesses.
analysis of financial statements Competent in coaching and mentoring team members. TECHNICAL/FUNCTIONAL Networking skills Persuading and Influencing skills Coaching and Mentoring Leading and Co-ordinating MAIN all peer submissions. Training, mentoring and coaching of Account Managers Customer Focus Stakeholder knowledge sharing in the team and cross functional Coaching and mentoring of team members QUALIFICATIONS:
•Reconstruct policies at clients request •RAR conserved •Coach •Quality Assure policies conserved •Quality Assure enhancements •Monthly one on ones with team •Team Player •Coach •Process Champion •Customer Champion •Consultant
•Reconstruct policies at clients request •RAR conserved •Coach •Quality Assure policies conserved •Quality Assure enhancements •Monthly one on ones with team •Team Player •Coach •Process Champion •Customer Champion •Consultant
diligence disciplines. Training, mentoring and coaching of Account Managers Provide advice to Business knowledge sharing in the team and cross functional Coaching and mentoring of team members To evaluate and of proposed financial structures Competent in coaching and mentoring of team members.