advantage. • 7 years working experience in a large call centre at a debt collection company or financial services • 5 years proven experience as Collections Call Centre Manager or in a similar role. • Sound understanding daily operational functions of the collection call centres of the company and collaborate closely with other the COO as and when required. • Ensure all call centre performance targets are met by empowering, motivating planning & managing the daily running of the call centre operations. • Meeting performance targets for speed
obligation in respect of the FICA (Financial Intelligent Centre Act) in order to ensure regulatory compliance of
obligation in respect of the FICA (Financial Intelligent Centre Act) in order to ensure regulatory compliance of
Urgent payment processing Understand multiple cost centres and related procedures Understand compliance around
Urgent payment processing Understand multiple cost centres and related procedures Understand compliance around
Urgent payment processing Understand multiple cost centres and related procedures Understand compliance around
essential Experience in managing debtors within a call centre environment. Job description: Duties will include
annual budgets and regular profit forecasts per cost centre, as well as balance sheets and cash flows. Control
Reporting, and Investor Tools. Their proposition is centred on the provision of high quality, independent investment
Reporting, and Investor Tools. Their proposition is centred on the provision of high quality, independent investment