a target driven Loans Call Centre Manager to manage and develop the call centre into a competitive business responsible for the effective management of the call centre (telephonic and online) to ensure loan targets to develop the unit. Key Result Areas Ensure Call Centre meets/exceeds loan out and loan In targets Management Contribute to and manage marketing initiatives at call centre level Compliance with rules and regulations (financial (financial systems and personal conduct) Monitor calls to ensure that dialogue with customers meets the
year as a Debt Collection Agent in an outbound call centre. Currently unemployed Worked with targets and
Agree FAR to GL balances. Cost centre Report Preparation Reviewing cost centre reports with heads of department
Agree FAR to GL balances. Cost centre Report Preparation Reviewing cost centre reports with heads of department
annual budgets and regular profit forecasts per cost centre, as well as balance sheets and cash flows. Control
incoming calls related to account queries with professionalism, escalate or transfer calls to relevant
accounts and follow up on outstanding debts via phone calls and emails Negotiate payment plans with customers
risks that exceed set limits in place. Listening to calls to understand adherence to underwriting criteria
correspondence to customers Perform the dunning process Calling customers and collecting monies in a professional
risks that exceed set limits in place. Listening to calls to understand adherence to underwriting criteria