telecommunications industry is hiring for a Call Centre Supervisor for a limited 3-6 month contract with Responsible for the performance and output of the Service Centre Consultants to drive operational service delivery for a specific client across 2 different desks (inbound and outbound) Overall focus on team morale and Ensure staff understands and comply with all call centre objectives, performance standards and policies Act. Daily stand-up's with team members to review calls for the previous day (period), share learnings,
customer service skills to fill the role of Jnr-Snr Call Centre Support. Your core role will entail providing
cutting-edge ISP in Joburg seeks a highly ambitious Call Centre Manager with strong intuition and leadership Applicants must have 2-3 years prior experience as a Call Centre Manager in an ISP environment. While we would
telecommunications industry is hiring for a Call Centre Supervisor for a limited 3-6 month contract with for the performance and output of the Service Centre Consultants to drive operational service delivery for a specific client across 2 different desks (inbound and outbound).
advantage. • 7 years working experience in a large call centre at a debt collection company or financial services • 5 years proven experience as Collections Call Centre Manager or in a similar role. • Sound understanding daily operational functions of the collection call centres of the company and collaborate closely with to the COO as and when required. • Ensure all call centre performance targets are met by empowering, motivating planning & managing the daily running of the call centre operations. • Meeting performance targets for
My client is a direct financial services company. Who are passionate about service excellence, convenience and offering our clients superior value products. Their Vision is to be a world-class direct financial services business that offers a complete array of services under one convenient umbrella
You will be responsible for responding to inbound queries via voice and email correspondence. Handling
My client is a direct financial services company. Who are passionate about service excellence, convenience and offering our clients superior value products. Their Vision is to be a world-class direct financial services business that offers a complete array of services under one convenient umbrella
essential
possible Processing of instructions Manage all inbound calls from providers, broker and our administration