analytics tools as well as have excellent project management abilities.
and mitigation Investment/Portfolio Management Stakeholder Management and customer focus Planning and organizing the Department's strategic objectives. Account management function up to first draw Prepare well written mentoring and coaching of Account Managers Customer Focus Stakeholder Management To effectively interact with requirements related to any specific deal / transaction. Manage and enhance the levels of service and communication leadership in transactions during due diligence Manage own development to enhance own competencies Participate
Department’s strategic objectives.
Customer Focus Stakeholder Management
•Consultant •Risk Mitigator •Solutioner •Knowledge Manager •Capacity Creator •Relationship builder •Change
Financial /Shareholder Returns To manage the divisional budget and cost centres. Consolidating budget strategic initiatives. Day to day divisional pipeline management reporting To create and maintain cross-departmental implementation of an effective client experience management framework including oversight of process optimization optimization and digitization, complaints management, culture skills and targeted client service levels levels In conjunction with COO Office Manager, align complaints principles to the strategic intent, Analyse
divisional
QUALIFICATION R
the Corporation.
constructively assisting the Clientèle Group (“Group”) in managing its responsibility to comply with all regulatory guidelines to operational management through the application of risk management principles, policies, processes procedures. Compliance risk assessment, identification, managing and reporting of regulatory requirements; Comments compliance risk assessments and compliant risk management plans for prioritised regulatory requirements; corrective actions – prescribing and escalations; Manage regulatory breaches and compliance risk exposures;
constructively assisting the Clientèle Group (“Group”) in managing its responsibility to comply with all regulatory guidelines to operational management through the application of risk management principles, policies, processes procedures. Compliance risk assessment, identification, managing and reporting of regulatory requirements; Comments compliance risk assessments and compliant risk management plans for prioritised regulatory requirements; corrective actions – prescribing and escalations; Manage regulatory breaches and compliance risk exposures;
insight about the Service environment (having managed more than one operational client service department experience in Short Term Insurance industry • 5 years management experience with strong leadership qualities •
insight about the Service environment (having managed more than one operational client service department experience in Short Term Insurance industry • 5 years management experience with strong leadership qualities •