advantage. • 7 years working experience in a large call centre at a debt collection company or financial services • 5 years proven experience as Collections Call Centre Manager or in a similar role. • Sound understanding daily operational functions of the collection call centres of the company and collaborate closely with other the COO as and when required. • Ensure all call centre performance targets are met by empowering, motivating planning & managing the daily running of the call centre operations. • Meeting performance targets for speed
target driven Loans Call Centre Manager to manage and develop the call centre into a competitive business responsible for the effective management of the call centre (telephonic and online) to ensure loan targets develop the unit. Key Result Areas Ensure Call Centre meets/exceeds loan out and loan In targets Management Contribute to and manage marketing initiatives at call centre level Compliance with rules and regulations (financial records Regular and accurate reporting on call centre results and performance Maintaining and improving
About the Company: Join a dynamic team dedicated to empowering individuals through financial freedom. This company offers innovative debt management solutions, including personalized debt counselling, debt review services, and expert advice on consolidation loans. By negotiating with creditors and c
obligation in respect of the FICA (Financial Intelligent Centre Act) in order to ensure regulatory compliance of
obligation in respect of the FICA (Financial Intelligent Centre Act) in order to ensure regulatory compliance of
payment processing
payment processing
payment processing
payment processing
Agree FAR to GL balances. Cost centre Report Preparation Reviewing cost centre reports with heads of department