Reference: HC003109-Carol-2 Call Centre Agent (Insurance Industry) Retail Investments Service and Operations Role Purpose As a Call Centre Agent - Service Specialist within our RISO Service Centre, you will be one resolving complex product related queries. As a Call Centre Agent - Service Specialist, you will be expected our servicing channels, currently being telephone calls, emails, digital portal and manual instruction processing primary role in one of these channels, but all Call Centre Agents -Service Specialists are appointed to perform
the role of Jnr-Snr Call Centre Support. Your core role will entail providing support for fibre to the home home including Omni-channel Support via WhatsApp, email and other mediums. Candidates must be able to
telecommunications industry is hiring for a Call Centre Supervisor for a limited 3-6 month contract with Responsible for the performance and output of the Service Centre Consultants to drive operational service delivery Ensure staff understands and comply with all call centre objectives, performance standards and policies Act. Daily stand-up's with team members to review calls for the previous day (period), share learnings, adherence to process. Review data quality and data completeness of calls and activities performed by the
cutting-edge ISP in Joburg seeks a highly ambitious Call Centre Manager with strong intuition and leadership Applicants must have 2-3 years prior experience as a Call Centre Manager in an ISP environment. While we would
a target driven Loans Call Centre Manager to manage and develop the call centre into a competitive business responsible for the effective management of the call centre (telephonic and online) to ensure loan targets to develop the unit. Key Result Areas Ensure Call Centre meets/exceeds loan out and loan In targets Management Contribute to and manage marketing initiatives at call centre level Compliance with rules and regulations (financial (financial systems and personal conduct) Monitor calls to ensure that dialogue with customers meets the
a target driven Loans Call Centre Manager to manage and develop the call centre into a competitive business responsible for the effective management of the call centre (telephonic and online) to ensure loan targets to develop the unit. Key Result Areas Ensure Call Centre meets/exceeds loan out and loan In targets Management Contribute to and manage marketing initiatives at call centre level Compliance with rules and regulations (financial (financial systems and personal conduct) Monitor calls to ensure that dialogue with customers meets the
is currently looking to employ a Team Leader – Call Center. A wonderful career opportunity awaits you Management). Xhosa and English speaking. 3 years call center experience. Team leader experience Responsibilities Ensure all agents compliance to the disciplinary code and procedures. Supervise and monitor agents within reviews. Call evaluations and follow up coaching. QA investigations and feedback to agents and Manager referring agents for training when necessary. Leads verification, management and generation. All agents to be
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- 1 year call centre experience as a collection's agent.
- Excellent communication
Description Job Title: Collections Agent Location: Gqeberha A Collections Agent is responsible for managing credit services. The primary goal of a Collections Agent is to contact debtors, negotiate payment arrangements
Purpose of the Role: A Collections Agent is responsible for managing and recovering outstanding debts credit services. The primary goal of a Collections Agent is to contact debtors, negotiate payment arrangements