•Reconstruct policies at clients request •RAR conserved •Coach •Quality Assure policies conserved •Quality Assure enhancements •Monthly one on ones with team •Team Player •Coach •Process Champion •Customer Champion •Consultant
hardworking, likes to prove themselves and goes the extra mile.
Duties:
Deadline oriented. • Hardworking and willing to go the extra mile. • Good interpersonal and communication skills
Deadline oriented. • Hardworking and willing to go the extra mile. • Good interpersonal and communication skills
transcripts (results), CV highlighting achievements and extra-curricular activities to:
oriented.
oriented.
Hardworking and willing to go the extra mile.
Good interpersonal and communication
work and thrive under pressure.
on absenteeism, productivity, sales results and coaching sessions conducted. Ensure all agents compliance performance reviews. Call evaluations and follow up coaching. QA investigations and feedback to agents and All agents to be coached – but lower performing agents to be prioritized. All coaching documents must be review. All required disciplinary documents and coaching documents to be approved by management. Reports who is note. Plan for coaching by using the Qlikview reports, draw up coaching schedule for the week
on absenteeism, productivity, sales results and coaching sessions conducted. Ensure all agents compliance performance reviews. Call evaluations and follow up coaching. QA investigations and feedback to agents and All agents to be coached – but lower performing agents to be prioritized. All coaching documents must be review. All required disciplinary documents and coaching documents to be approved by management. Reports who is note. Plan for coaching by using the Qlikview reports, draw up coaching schedule for the week