Reference: HC003109-Carol-2 Call Centre Agent (Insurance Industry) Retail Investments Service and Operations Role Purpose As a Call Centre Agent - Service Specialist within our RISO Service Centre, you will be one turn-around time, as well as resolving complex product related queries. As a Call Centre Agent - Service our servicing channels, currently being telephone calls, emails, digital portal and manual instruction processing primary role in one of these channels, but all Call Centre Agents -Service Specialists are appointed to
a target driven Loans Call Centre Manager to manage and develop the call centre into a competitive business responsible for the effective management of the call centre (telephonic and online) to ensure loan targets to develop the unit. Key Result Areas Ensure Call Centre meets/exceeds loan out and loan In targets Management Contribute to and manage marketing initiatives at call centre level Compliance with rules and regulations (financial (financial systems and personal conduct) Monitor calls to ensure that dialogue with customers meets the
is currently looking to employ a Team Leader – Call Center. A wonderful career opportunity awaits you and English speaking. 3 years call center experience. Team leader experience Responsibilities and expectations Performance management and conduct performance reviews. Call evaluations and follow up coaching. QA investigations be used: Daily scorecard – look at talk times, volume of calls, all stats, gaps. Monitor revenue – lower
is currently looking to employ a Team Leader – Call Center. A wonderful career opportunity awaits you and English speaking. 3 years call center experience. Team leader experience Responsibilities and expectations Performance management and conduct performance reviews. Call evaluations and follow up coaching. QA investigations be used: Daily scorecard – look at talk times, volume of calls, all stats, gaps. Monitor revenue – lower
quality management system Duties 2-3 years working experience as a KAM with at least 5 years in the clearing
female-led management team based in Johannesburg forming part of a network of specialists who assist entrepreneurs Keeping of electronic diary and organising the MD's time management Preparing of reports, presentations, What you'll need Matric with at least 5 years, experience as a Personal Assistant, preferably in the financial OR a B-Degree with at least two-or-more years, experience as a Personal Assistant, preferably, but not in Afrikaans and English Excellent interpersonal, time management and organisational skills The ability
female-led management team based in Johannesburg forming part of a network of specialists who assist entrepreneurs Keeping of electronic diary and organising the MD's time management Preparing of reports, presentations, What you'll need Matric with at least 5 years, experience as a Personal Assistant, preferably in the financial OR a B-Degree with at least two-or-more years, experience as a Personal Assistant, preferably, but not in Afrikaans and English Excellent interpersonal, time management and organisational skills The ability
English (written and spoken) Work Experience 1 to 2 years of experience in a similar role Job technical
captured within required turnaround times and before relevant cut off times. . § Attending to queries from internal customers and responding to queries on time and diligently. § Providing clients/ IFA's with duties as may be required from time to time. Requirements § Relevant experience – Relevant Business Degree Degree and/or Job Related Experience would be an advantage. Sound knowledge of the either the Life Insurance Competencies § Accuracy and Attention to Detail § Excellent Time Management Skills § Excellent Problem Solving Skills
qualifications depending on experience and evidence of quantitative abilities. Experience • 3 to 5 years of relevant relevant experience in investments • Will be required to be a FAIS compliant representative or work towards Managers instructions are executed accurately and in a timely manner • Analyse and monitor the exposures and qualifications depending on experience and evidence of quantitative abilities. Experience • 3 to 5 years of relevant relevant experience in investments • Will be required to be a FAIS compliant representative or work towards