reviews. Call evaluations and follow up coaching. QA investigations and feedback to agents and Manager plans to be investigated. Lead management – check quality and who is dispositioning and who is note. Plan
reviews. Call evaluations and follow up coaching. QA investigations and feedback to agents and Manager plans to be investigated. Lead management – check quality and who is dispositioning and who is note. Plan
credit notes.
Reporting of credit notes. Regulating balance between QC & Evolve stock. Regulate orders requested per
Reporting of credit notes. Regulating balance between QC & Evolve stock. Regulate orders requested per
adherence to Call SLA criteria
internal and external stakeholders High focus on quality output Sound technical knowledge Sound negotiation technical and operational leadership to deliver quality audits and client-centric solutions. Manage the of an engagement to achieve expected levels of Quality and profitability Be involved in/take the lead firm's Quality standards within a commercial context Manage scope and deliver timely and quality deliverables
known for their quality products and services. While focusing on providing exceptional quality products, their
engineering ingenuity and a relentless commitment to quality, dedicated to shaping the future of industries compliance
engineering ingenuity and a relentless commitment to quality, dedicated to shaping the future of industries compliance