target driven Loans Call Centre Manager to manage and develop the call centre into a competitive business responsible for the effective management of the call centre (telephonic and online) to ensure loan targets develop the unit. Key Result Areas Ensure Call Centre meets/exceeds loan out and loan In targets Management Contribute to and manage marketing initiatives at call centre level Compliance with rules and regulations (financial records Regular and accurate reporting on call centre results and performance Maintaining and improving
contracts Running month end reporting on cost centres Cross charging inter-group companies correctly
provide support to the correspondence and walk-in-centre teams as and when required
Completing administrative NEG
Matric/Grade 12
6 months contact centre experience/client services experience
Excellent
that is experienced in working in a Shared Service Centre on multiple companies. Applicant should be able
that is experienced in working in a Shared Service Centre on multiple companies. Applicant should be able
Urgent payment processing Understand multiple cost centres and related procedures Understand compliance around
additions to the relevant budget code and cost centre Sourcing Capex Supplier statements (if required)
preparing and submitting Financial Intelligence Centre (FIC) reports. Petty Cash Processing and Reconciliations:
conduct audits on all the Group's Distribution centre's across the country. The role is based at our Head
preparing and submitting Financial Intelligence Centre (FIC) reports. Petty Cash Processing and Reconciliations: