Reference: HC003109-Carol-2 Call Centre Agent (Insurance Industry) Retail Investments Service and Operations Purpose As a Call Centre Agent - Service Specialist within our RISO Service Centre, you will be one of resolving complex product related queries. As a Call Centre Agent - Service Specialist, you will be expected primary role in one of these channels, but all Call Centre Agents -Service Specialists are appointed to perform projects, etc. Working together to create a combined centre of excellence. - Adhere to product, legislative
target driven Loans Call Centre Manager to manage and develop the call centre into a competitive business responsible for the effective management of the call centre (telephonic and online) to ensure loan targets develop the unit. Key Result Areas Ensure Call Centre meets/exceeds loan out and loan In targets Management Contribute to and manage marketing initiatives at call centre level Compliance with rules and regulations (financial records Regular and accurate reporting on call centre results and performance Maintaining and improving
Requirements
- Matric
- 1 year call centre experience as a collection's agent.
-
candidate will form part of the Finance Shared Service Centre and will play a key role in the daily, weekly and functionrole is essential
candidate will form part of the Finance Shared Service Centre and will play a key role in the daily, weekly and receivable role is essential
candidate will form part of the Finance Shared Service Centre and will play a key role in the daily, weekly and receivable role is essential
candidate will form part of the Finance Shared Service Centre and will play a key role in the daily, weekly and banking functionrole is essential Shared Services Centre experience highly preferred Strong working knowledge
candidate will form part of the Finance Shared Service Centre and will play a key role in the daily, weekly and banking functionrole is essential Shared Services Centre experience highly preferred Strong working knowledge
candidate will form part of the Finance Shared Service Centre and will play a key role in the daily, weekly and accounts receivable role is essential Shared Services Centre experience highly preferred Strong working knowledge
candidate will form part of the Finance Shared Service Centre and will play a key role in the daily, weekly and accounts receivable role is essential Shared Services Centre experience highly preferred Strong working knowledge