the telecommunications industry is hiring for a Call Centre Supervisor for a limited 3-6 month contract necessary. Ensure staff understands and comply with all call centre objectives, performance standards and policies Act. Daily stand-up's with team members to review calls for the previous day (period), share learnings, process. Review data quality and data completeness of calls and activities performed by the team. Maintain and achieve SLA targets to achieve set benchmarks (e.g. call answer ratio, service level ratio, average hold
the telecommunications industry is hiring for a Call Centre Supervisor for a limited 3-6 month contract ge of Performance evaluation procedures
Reference: HC003109-Carol-2 Call Centre Agent (Insurance Industry) Retail Investments Service and Operations Operations (RISO) Role Purpose As a Call Centre Agent - Service Specialist within our RISO Service Centre resolving complex product related queries. As a Call Centre Agent - Service Specialist, you will be expected our servicing channels, currently being telephone calls, emails, digital portal and manual instruction processing a primary role in one of these channels, but all Call Centre Agents -Service Specialists are appointed
Reference: HC003109-Carol-2 Call Centre Agent (Insurance Industry) Retail Investments Service and Operations Operations (RISO) Role Purpose As a Call Centre Agent - Service Specialist within our RISO Service Centre resolving complex product related queries. As a Call Centre Agent - Service Specialist, you will be expected our servicing channels, currently being telephone calls, emails, digital portal and manual instruction processing a primary role in one of these channels, but all Call Centre Agents -Service Specialists are appointed
the POPI Act (Act No. 4 of 2013: Protection of Personal Information Act, 2013). Section 9 of PoPI states
the POPI Act (Act No. 4 of 2013: Protection of Personal Information Act, 2013). Section 9 of PoPI states
Respect, Accountability, Client-driven, People-centered) and strong Ethics
relationship building to place the customer at the center of the organisation.
client is a forward-thinking company specialising in call centre services across various sectors, including
Daily reconciliation of Cash Cover, collateral, Call and Margin accounts; Ensuring attention to detail