the telecommunications industry is hiring for a Call Centre Supervisor for a limited 3-6 month contract ge of Performance evaluation procedures
of a target driven Loans Call Centre Manager to manage and develop the call centre into a competitive responsible for the effective management of the call centre (telephonic and online) to ensure loan targets opportunities to develop the unit. Key Result Areas Ensure Call Centre meets/exceeds loan out and loan In targets Contribute to and manage marketing initiatives at call centre level Compliance with rules and regulations (financial systems and personal conduct) Monitor calls to ensure that dialogue with customers meets the
of a target driven Loans Call Centre Manager to manage and develop the call centre into a competitive responsible for the effective management of the call centre (telephonic and online) to ensure loan targets opportunities to develop the unit. Key Result Areas Ensure Call Centre meets/exceeds loan out and loan In targets Contribute to and manage marketing initiatives at call centre level Compliance with rules and regulations (financial systems and personal conduct) Monitor calls to ensure that dialogue with customers meets the
essential
evaluated every Monday and Friday. 40 unique phone calls are made per day. Overdue debtor queries are handled to date and daily calls are recorded. Debtors targets are met. Quality: All calls are up to the required
evaluated every Monday and Friday. 40 unique phone calls are made per day. Overdue debtor queries are handled to date and daily calls are recorded. Debtors targets are met. Quality: All calls are up to the required
Continuously work on the Age Analysis to reduce debtors. Call customers for outstanding debt. Keep record of all Compiling and filing of customer documents. Taking calls from customers, dealing with queries and complaints
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