and SSA Importers fully comply with the mandatory Group Service standards and programs. Responsible for reduction of repeat repairs and dealer compliance to Group standards. Job Description and Responsibilities day Dealer onsite compliance audits to prescribed Group Aftersales processes and standards. Accountable actions for underperforming dealers with respect to Group Service targets. Managing the dealer network's conformity Technical Support. Expert knowledge of product, Group standards, After Sales systems and support, warranty
ensure that problem analysis is done to the required Group guideline and meets the customer's expectations and communication through SET meetings. Achieve Group problem resolution targets through constant analysis
contribute to the overall International Markets Group Customer Service Division purchasing cost reduction