contribute to the overall International Markets Group Customer Service Division purchasing cost reduction target long-term strategies and supplier performance with customers (PD, VO, etc.) and seek input from organizations Sourcing process to identify suppliers on time and secure supplier agreement to program targets • Lead the and/or Commodity Purchasing Cost • Negotiate and secure supplier commitment to program targets • Negotiate
diagnosis- & repair coaching on escalated customer repair cases onsite at Dealers. Through the above the turnaround time of complicated or escalated customer complaints for resolution, further development skills in the Dealer Network thereby improving Customer satisfaction, the reduction of repeat repairs speedy resolution of escalated customer concerns involving TSC, Customer Interaction Centre and the Dealer product support issues of a technical nature and Customer Service liaison relating to Technical Support
to the required Group guideline and meets the customer's expectations in terms of sustainability of the problem resolution for improved build quality and customer satisfaction. Assist with providing technical