motor industry experience acquired in a technical services environment/ product engineering/ after-sales product support issues of a technical nature and customer service liaison relating to technical support ESSENTIAL with logical visual and spatial thinking skills Customer-orientated, assertive and persuasive skills Computer actions for underperforming dealers concerning group service targets Managing the dealer network's conformity speedy resolution of escalated customer concerns involving TSC, the customer interaction centre and the dealer
motor industry experience acquired in a technical services environment/ product engineering/ after-sales product support issues of a technical nature and customer service liaison relating to technical support ESSENTIAL with logical visual and spatial thinking skills Customer-orientated, assertive and persuasive skills Computer actions for underperforming dealers concerning group service targets Managing the dealer network's conformity speedy resolution of escalated customer concerns involving TSC, the customer interaction centre and the dealer
industries Key Performance Areas: Business Performance (service level, revenue, costs, process, quality, safety Key Client Stakeholder Management Service Delivery Governance Customer Relations Operations Excellence
Electromechanical : o Perform replacement and/or servicing of pumps. o Perform fault-finding on heat pump Research and development/project management : o Customer specific requirements. o Strength of materials startup maintenance. ? Arrange forklift load tests, servicing and inspections. ? Ensure mean time between failures IT (PC/network) issues before escalating to IT service provider. o Oversee server backup. o Oversee PC
Department during technical discussions with the Service and the Product Safety Committee Ensuring/ initiating effectiveness within the production/ field with the Service Department
problem-resolution for improved build quality and customer satisfaction Assist with providing technical expertise