successful candidate will lead a team of Operations Managers responsible for the execution and achievement revenue and cost budget targets, client contract management and client satisfaction within the automotive industrial equipment industries Key Performance Areas: Business Performance (service level, revenue, costs quality, safety, people) Key Client Stakeholder Management Service Delivery Governance Customer Relations Excellence Continuous Improvement People Management Facilities Management Qualifications and Requirements: NQF
Engineering field or Diploma/ Degree in Operations Management with a Motor Mechanic Trade Certificate and a of the Consumer Protection Act (CPA) Ability to manage and formulate new dealer strategies Effective problem-solving process compliance Collaborating with dealer management and the after-sales field force to identify and underperforming dealers concerning group service targets Managing the dealer network's conformity to single incident ensure targeted technical capability is in place Managing the speedy resolution of escalated customer concerns
Engineering field or Diploma/ Degree in Operations Management with a Motor Mechanic Trade Certificate and a of the Consumer Protection Act (CPA) Ability to manage and formulate new dealer strategies Effective problem-solving process compliance Collaborating with dealer management and the after-sales field force to identify and underperforming dealers concerning group service targets Managing the dealer network's conformity to single incident ensure targeted technical capability is in place Managing the speedy resolution of escalated customer concerns