years of motor industry experience acquired in a technical services environment/ product engineering/ after-sales support issues of a technical nature and customer service liaison relating to technical support ESSENTIAL support, warranty, dealer workshop processes, technical infrastructure and consumer legal framework Proven t. on-site technical assessments, vehicle evaluations and guidance on escalated technical problems to reporting dealer-specific metrics relating to the technical core process compliance Collaborating with dealer
Line: Managing Director Overall Technical Duties: Management of the Technical department and all related activities System (IMS) processes (Group and local). Manage Technical department staff, including daily, weekly, monthly appraisals and disciplinary actions. Manage all technical processes as per requirements of Group IMS. Participation Manage and ensure adherence to KPI targets for technical processes. Overall Maintenance Duties: Management without undue supervision Ability to work within a team Report-writing skills Computer literacy, including
years of motor industry experience acquired in a technical services environment/ product engineering/ after-sales support issues of a technical nature and customer service liaison relating to technical support ESSENTIAL support, warranty, dealer workshop processes, technical infrastructure and consumer legal framework Proven t. on-site technical assessments, vehicle evaluations and guidance on escalated technical problems to reporting dealer-specific metrics relating to the technical core process compliance Collaborating with dealer
have the ability to coordinate and work within a team structure Ability to work under pressure and make and interpersonal skills A basic knowledge of technical German Develop test plans and coordinate the adherence problem sheets and coordinating cross-functional teams to ensure speedy and effective problem-resolution and customer satisfaction Assist with providing technical expertise for training production personnel and
interest of the Quality Assurance Department during technical discussions with the Service and the Product Safety
Operations Director, the successful candidate will lead a team of Operations Managers responsible for the execution