managing aftersales & site service records, databases, handling customer complaints and inquiries, coordinating administrative support to the department (Spares & Site Services). Monitoring and reporting on key performance to improve the company's aftersales & site services and enhance client satisfaction. Work closely engineering / project engineering and aftersales or customer services and/or aftersales experience in an OEM engineering management skills to supervise and train aftersales service teams. Knowledge of industry-specific regulations
(process mapping and improvement)
network experience (Parts and service will be advantageous)
management Managing contract and communicating with customers in line with conditions under which the contract experience would be beneficial Good negotiation skills. Customer-facing experience and strong communication skills
and ensure that projects are completed to meet customer specifications and requirements. 4. Collaborate
and ensure that projects are completed to meet customer specifications and requirements. 4. Collaborate
schedules, ensuring that they are aligned with customer demands and deadlines. Assign tasks and responsibilities
schedules, ensuring that they are aligned with customer demands and deadlines. Assign tasks and responsibilities