Job Title: Business Analyst
Employment Type: 2 Year Fixed
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Maintain and develop relationship with customers by providing support, information, and Recommending solutions
Visiting and quoting customers
Following up on quotation
Prepare standards
Invoicing customers and order stock to complete customer back orders
Doing deliveries needed
Following up on customer back orders
Completing customer planning and visits.
Doing cold calls to expand customer base
Arranging and doing demos on welding machines
in engineering forums; tertiary educational relationships; professional external forums; Communities of departmental targets Customer and Client Relationship Management • Maintain relationships with appropriate performance optimised • Provide accurate feedback to customers Relevant job-specific experience of which at least
Richards Bay. The Spare Parts Manager reports to the Customer Relations Manager and manages 6 subordinates. spare parts revenue as well as the increase of the customer service levels. This position is key for the increase increase of turnover and profitability by increasing customer satisfaction. Spare Parts function Manage the parts and implement a process roadmap to fulfil customer demand. Budgeting and forecasting order intake market offerings. Expedite all customer orders. Manage customer relationships with regular progress updates
in engineering forums; tertiary educational relationships; professional external forums; relevant Communities compliance to all applicable legislation Customer and Client Relationship Management • Provide expert technical
requirements of quality management systems Customer and Client Relationship Management • Provide technical input
coffee machines sold to or leased by the Company's customers. Develop and maintain sound technical knowledge Vending Commercial Accurately diagnose and meet customers' service, maintenance, and training needs. Complete clean customers' coffee machines, both at the workshop and on site at Customers. Provide customer training National Coffee Technical Manager on work performed, customer requests, spares and consumables requirements and operation of coffee machines. Training and customer service experience. Good basic computer literacy
coffee machines sold to or leased by the Company's customers. Develop and maintain sound technical knowledge Vending Commercial Accurately diagnose and meet customers' service, maintenance, and training needs. Complete clean customers' coffee machines, both at the workshop and on site at Customers. Provide customer training National Coffee Technical Manager on work performed, customer requests, spares and consumables requirements and operation of coffee machines. Training and customer service experience. Good basic computer literacy
Field service perform above tasks on site at customers as required, both on surface and possibly underground and attend promptly to equipment breakdowns at customer sites. Carrying out service and repairs on mechanical Commissioning of new or refurbished equipment at customers. Provide training on supplied equipment either Execute service agreement duties (or signs) with customers for maintenance or inspection of their equipment on customer equipment. Perform maintenance, diagnostics, repairs and troubleshooting on customer equipment
conditions whilst building and maintaining relationships with clients, partners, key stakeholders, internal and other project management tools. Manage relationships at various levels with the project stakeholders BEHAVIOURAL a) Customer Service Orientation Tries to understand the underlying needs of customers and matches available or customized products and services. Adapts processes and procedures to meet on-going customer needs needs. Utilises the feedback received by customers, to develop new and/or improve existing services/ products