Customer Service Management (10%) 7. Cost and Financial Control (10%) KEY PERFORMANCE AREAS KEY PERFORMANCE regulations. • SLA requirements upheld. COST AND FINANCIAL CONTROL (10%) • Contributes to the budget preparation and transparent use of financial and other resources. • Monitors and controls expenditure against budget company financial guidelines, report deviations to direct Manager. • Explores opportunities to control and
relations matters fairly and promptly Cost and Financial Control Contributes to the budget preparation process economical and transparent use of financial and other resources Monitors and controls expenditure against budget company financial guidelines, report deviations to direct Manager Explores opportunities to control and reduce
effective and transparent use of financial and other resources. Controls expenditure and ensures spending