Compliance: Ensure that all installations meet quality standards and regulatory requirements, I.T.O. SANS. Implement needed to comply with Department of Labour, funders, banks and insurance requirements. Knowledge on SSEG processes
equipment.
Process Design • Equipment planning • Standard work instructions/Standard operating procedures • Management Process Design • Equipment planning • Standard work instructions/Standard operating procedures • Management
processes according to engineering codes and standards
and comply with all relevant regulations and standards.
Key Responsibilities:
standard software.
portfolio, ensuring adherence to the rigorous standards set by Original Equipment Manufacturers (OEMs) and ancillary products. Uphold and enforce the standards of equipment, aftermarket sales, maintenance, stipulated by OEMs. Foster and maintain high standards of relationship and service with our dealer and and ancillary products, aligned with industry standards and practices. Strong leadership qualities with
fully comply with the mandatory Group Service standards and programs. Responsible for the “flying doctor” repeat repairs and dealer compliance to Group standards.
Requi
complex problems to the correct safety and quality standards on vehicles at Dealers (both local and Sub-Saharan
method of diagnosis and appropriate repair quality standards are achieved within the Dealer Network and at
to prescribed Group Aftersales processes and standards.
guarantee that all work adheres to the highest standards. Ensure strict compliance with statutory requirements addressing any deviations to maintain regulatory standards. Ongoing quality management (internal audits to assessments, method statements, and measurable delivery standards. As required Creation of transparency of service Ensure that their work complies with regulatory standards, meets quality expectations, and aligns with safety
s. Conduct Performance Reviews and manage sub-standard performance. Coach and counsel people to ensure maintenance department. Operational knowledge of ISO standards and maintaining ISO Certification. Knowledge of Effective Communication Leadership Ability to enforce standards Adaptability Efficient decision-making Organizational Understanding staff abilities and limits. Quality standards and control. Day-to-day operations awareness.
SKILLS Expert knowledge of the product, group standards, after-sales systems and support, warranty, dealer complex problems to the correct safety and quality standards on vehicles at dealers (both local and sub-Saharan method of diagnosis and appropriate repair quality standards are achieved within the dealer network and at to prescribed group after-sales processes and standards Accountable for monitoring and reporting dealer-specific