service process by monitoring and resolving open calls and awaiting spares. Repair household appliances support for SMEG customer functions. Train call centre staff on call avoidance and accurate capturing of fault the month of return. Assist resolving regional calls. Deliver continuous efforts to reduce service cost
delivery of services. Client Interaction: Answer phone calls and emails promptly. Maintain and track client service timely, accurate responses. Coordinate after-hour calls and schedules with technicians. Communicate technician
a Service Technician . You will attending fault calls, completing escalator/elevator repairs, and servicing
a Service Technician . You will attending fault calls, completing escalator/elevator repairs, and servicing
projects. Experience gained in Developing service centred mechanical maintenance manuals. Update and complete
network-connected devices
Document service calls comprehensively
Manage spare parts inventory
wireless network-connected devices Document service calls comprehensively Manage spare parts inventory in
knowledge management processes and central data centre for dissemination of learnings to relevant team