Centurion / Durban / George / Cape Town The Technical Support Technician at the client plays a crucial role in in providing technical assistance and support to customers, internal teams, and field technicians. This service abilities Technical Support: Provide prompt and effective technical support to customers and internal customer interactions and technical issues in the support ticketing system. Customer Service: Guide customers Escalate complex technical issues to senior technical support staff or relevant departments, as required. Follow
Maintain and improve SAP maintenance plans Investigation and solving of plant incidents Optimize, maintain projects machinery and installations. Technical support to the maintenance section, including standby.
training of any old / new plant maintenance systems Support the drive towards achieving the optimum balance improving the availability of the plant Technical support to the production section Integrate relevant Engineering leadership: Planning, Tender Process, Cost control, SAP, Benchmarking and Resource utilization Assist with preventative maintenance programs Specialist technical support to the maintenance team Knowledge transfer to maintenance
forecasting order intake with a roadmap plan in support of the same. Establish and review fixed pricing assembly and sub-assembly items are priced correctly on SAP. Expedite all supply orders. Assist finance with for each individual and providing the necessary support and guidance. Ensure all weekly and monthly reports of contract law and pricing. Analytical skills. SAP. Knowledge of aluminium smelter / heavy industry
RESPONSIBILITIES AND KEY RESULTS AREAS Technical Support and Maintenance Control Performs daily planned process instructions. Provides ad hoc technical support throughout the Factory as and when instructed. REQUIRED SKILLS Computer Literacy (Basic MS Office; and SAP, ERP Systems and other job-specific software systems)
composition. Support all variable speed drives, PLC'S and HMI'S. (Rockwell, Siemens etc) Support all network activities; recommend modifications. Provide technical support to instrumentation technicians. Ensure safe and instrumentation, HAZOP studies, PID's and quality standards. SAP Experience
quality. ▪ Seeks out and propose new vendors to support the supply chain and mitigate single source supply Sound knowledge of computer systems (MS Office, SAP R3, Other). ▪ Self-motivated, proactive, team contributor
quality. ▪ Seeks out and propose new vendors to support the supply chain and mitigate single source supply Sound knowledge of computer systems (MS Office, SAP R3, Other). ▪ Self-motivated, proactive, team contributor
(required to liaise with third parties: SAMSA, COL, SAPS & TNPA) Ability to work proactively, in a disciplined
(required to liaise with third parties: SAMSA, COL, SAPS & TNPA) Ability to work proactively, in a disciplined