include: Manage all aspects of the Service and Parts Department, management of the sales, Manage service and parts department profitably through financial controls ; Establish customer satisfaction;
Responsibilities:
Join multinational OEM Execute the service and repairs of the companies installed equipment, involving operational problems and as per customer requirements. Troubleshoot and diagnose customer installations and areas findings Maintaining daily communications with customers to ensure resolution and proper follow-up. Trade or field service experience Previous experience dealing with clients on site. Must be customer focued Must
industry is urgently looking to employ a Junior Field Service Technician at their organization Location: Killarney hours and weekends. Responsibilities: Do testing, servicing, commissioning, and fault finding on the various
experience post qualification in the Building Services Sector with ECSA Registration OR 8 years' experience experience post qualification in the Building Services Sector but without ECSA registration OR 12 years' years' experience post Matric in the Building Services Sector without tertiary qualification nor ECSA registration comfortably with minimum to no supervision e.g. budgeting, payment certification, cost reporting, doing reports etc Have a Driver's Licence (with his/her own car) ECSA Registration Qualifications: BSc Degree in
and experience in client communication and customer service Result oriented with strong organizational internal and external customers Ensure quality of engineering/service support at customer sites Determine and ERP systems Basic salary R60,000 to R65,000, plus car allowance of R10,000 per month
Manage project to be completed within budget and timescale. Use Project management tools, plan project quotes as required. Manage customer specification to meet project budget and company specification. Technical used on projects. Control projects schedule and budget. Manage commercial requirements of a project. Maintain problems. Prepare progress reports as agreed with the customer. Maintain safe and clean working environment by projects as required. Work with all colleagues and customer in a professional manner. Taking responsibility
centre, Delivering high quality service that is focused on customer satisfaction, Responsible for mentoring
Documentation (10%) 5. Compliance (10%) 6. Customer Service Management (10%) 7. Cost and Financial Control minimized. CUSTOMER SERVICE MANAGEMENT (10%) • Maintains effective working relationships with customers (both external) towards rendering highest quality of services. • Represents the company in meetings with relevant management system requirements. • Stakeholder / customer satisfaction index. • Compliance with applicable AND FINANCIAL CONTROL (10%) • Contributes to the budget preparation process. • Promotes and communicates