NCM001677-TM-1 OVERALL PURPOSE OF THE POSITION Support the Aftersales Manager in technical/engineering and administrative administrative tasks, such as managing aftersales & site service records, databases, handling customer complaints complaints and inquiries, coordinating the aftersales team's activities, and providing general administrative making recommendations to improve aftersales processes. Assist the Aftersales Manager with the development implementation of strategies to improve the company's aftersales & site services and enhance client satisfaction