ROLE PURPOSE The VIP Support Engineer (is the first point of contact for VIP's in request of support Telephone/email or Automation. The VIP Support Engineer will proactively check the health status of VIP while providing the highest customer service. The engineer answers incoming calls, tracks all information the customer's request in a timely fashion. The engineer provides desktop support, such as password or (3G), monitoring and tracking of all systems. The engineer will also play a key role in escalating unresolved