satisfaction. Key Performance Areas: Customers Design and Develop Continuous Improvement and Innovation Staff Leadership National Diploma or relevant B Degree. Management Development Program (NQF 6 - 7) ITIL Operations MCSE or relevant service design and implementation. Experience in developing and implementing service standards: service definitions calculation of effort and cost. Experience as a senior technical resource, specialist, or architect. Experience
stakeholders to gather and document business requirements Develop and maintain detailed process maps, workflows,
stakeholders to gather and document business requirements Develop and maintain detailed process maps, workflows,